Are your mouse and keyboard not working? It's 2018! How is this possible?

I've been receiving a number of calls lately saying their mouse and or keyboard are not functioning at all. They've tested the peripherals on another computer, tried replacing batteries, nothing has worked.

It turns out Microsoft released a security update on February 15th 2018 called KB4074588 that broke a lot of people's mice and keyboards. They are working on a fix, but in the mean time they've published instructions to remove the offending update and restore your stuff to working order.

Here are the steps:

Method 1: Restoring your system when a working keyboard is available

If a working wireless or PS2 keyboard is available, or if you can use the on-screen keyboard via a working touchscreen, follow these steps to restore your USB functionality:

In the search box on the taskbar, type cmd. Right-click (or tap and hold) Command Prompt in the search results and select Run as administrator. In the Command Prompt window, type the command listed below for your version of Windows and press ENTER.

For 32-bit versions of Windows:

dism /online /remove-package /packagename:Package_for_RollupFix~31bf3856ad364e35~x86~~16299.248.1.17

For 64-bit versions of Windows:

dism /online /remove-package /packagename:Package_for_RollupFix~31bf3856ad364e35~amd64~~16299.248.1.17

Restart Windows.

Method 2: Restoring your system without a working keyboard

If a working keyboard is not available after installing the update, your keyboard and mouse should work within the Window 10 Recovery Environment, which you can use to restore your system.

Start the Windows 10 Recovery Environment.

If you restart the system before Windows finishes loading the desktop three times in a row, Windows should automatically start the Windows 10 Recovery Environment.

Use the Command Prompt to uninstall the update:

At the recovery screen, select Troubleshoot, then Advanced Options, and then Command Prompt. You may be asked to enter a BitLocker Recovery Key or username/password.  If prompted for a username/password, you must enter a local administrator account. In the Command Prompt window, type the command listed below for your version of Windows and press ENTER.

For 32-bit versions of Windows:

dism.exe /image:c:\ /remove-package /packagename:Package_for_RollupFix~31bf3856ad364e35~x86~~16299.248.1.17

For 64-bit versions of Windows:

dism.exe /image:c:\ /remove-package /packagename:Package_for_RollupFix~31bf3856ad364e35~amd64~~16299.248.1.17

Note: If Windows is not stored on the C: drive, replace the C: in the above commands with the appropriate drive letter.

Close the Command Prompt and click Continue to exit the Recovery Environment. Restart to enter Windows.

More info

There are two things to note, firstly if your keyboard isn't working you have to repeatedly stop it from starting up past the loading windows screen 3 times in a row. A good way to do this on a desktop pc would be to hit the reset button, or pull out the power cord. On a laptop you could turn it on, wait for windows to start loading, and then hold the power button until it shuts off. After the third time the recovery environment should load.

Secondly, If you have trouble doing this, call us right away at 905.376.1979 to book a repair and we would be happy to do it for you.